We had this camera system for our first child. It worked fine until the monitor stopped working/ would randomly turn off (not on sleep mode btw). Customer support told us they couldn’t help us, so we had to buy a replacement. This second monitor suddenly broke when the audio stopped working — leaving my baby crying until I check the video to see if she’s awake (I can’t watch it 24/7). We bought a THIRD monitor, and it is now not compatible with any of our cameras. So now we have 3 kids, 3 cameras, no working monitor and no way to monitor our 3 children - all under 4 years old (including a newborn). My husband (a biomedical engineer- he fixes MRI machines for a living) has spent hours on the phone with customer support trying to get them to send us the correct firmware (its not on the websites) and they keep saying they don’t know how to fix it and will “get back to us.” That was WEEKS ago.I checked the website and the only reviews on there are exactly like mine- it works, then it breaks, then they won’t help.Invest in a different baby monitor. We wish we had.