I purchased this item for my daughter back in April - loved it. Didn’t notice until now that it was missing the poles… had no idea it came with those. Contacted the seller as baby shower is a week away, and they immediately sent out the item. It’s a great product and very convenient. Which they had one of these when I was a mom! Great customer service- and thank you!This is a diaper backpack, changing diaper table, baby rest crib when traveling. It's large and holds everything you need and then some. It has 3 insulated pockets that are made of 210d lining, foam and aluminum foil cotton. It has dry and wet pockets to keep clean and dirty clothes separate. It has 5 interior pockets. Also has a USB port to allow your phone to charge.Overall very good bag, it’s great for traveling as it has a built in bassinet and phone charging station. They were definitely thinking of moms needs as well! Big space for all of baby’s diapers, wipes, clothes, toys. etc.. It keeps my bottles warm after hours and has a comfortable back and many handles that can go on strollers. I highly recommend this bag.It came well packaged and is good quality. I bought for a gift, but put together to make sure it will be a good purchase. When you make it into a bassinet it is sturdy enough for a small baby or to use for diaper changes. A lot of space for bottles, diapers and snacks. There are 2 Velcro straps to attach it to a stroller which is handy. Overall it is a good value.Awesome product, made everything so much more convenient. Bought it for friend birthday, her feed back was she can take the kid to park with everything she needs in this bag. Also the bag can stretch out with full extend for baby to rest. The feedback was so good, I bought again for another friend of mine lol. Recommend to everyone who has a little fella at home.Love it. For my new grandsonI liked how it held everything perfect comfortable to wear it just what we need it